Croydon’s Housing

Working closely with residents is central to how housing services are improving. Their feedback and involvement help shape priorities and influence how services are designed and delivered.

This approach is already shaping change across the borough. At Regina Road, construction has started on one of our biggest regeneration programmes in decades, following earlier work to improve housing standards. The scheme will replace the existing blocks with up to 340 new homes, including at least 215 affordable homes, alongside new green spaces and improved community facilities. This will create a safer, greener and more welcoming neighbourhood.

This progress builds on the changes made across the housing service in recent years. Concerns about housing conditions, including at Regina Road, led us to refer ourselves to the Regulator of Social Housing (RSH). This set clear expectations for improvement and helped drive changes across safety, repairs and how we work with residents.

This work was supported by the Housing Improvement Board, an independent group of residents and housing professionals that provided oversight and challenge as improvements were delivered. In May 2025, the regulatory notice was lifted, recognising the progress made.

The Housing Assurance Board is now in place as part of our formal governance structure, replacing the Housing Improvement Board. It brings together residents, councillors and housing experts to provide ongoing challenge, oversight and accountability as the service moves into its next phase. 

Our approach to homelessness is also changing in response to growing demand like other London boroughs, or nationally. Wider work is helping to reduce the use of hotels and bed and breakfast accommodation, providing more stable options for residents. Alongside this, Zodiac House is an example of a more innovative approach to increasing supply, where we have worked with developers to convert an unused office building into temporary accommodation. This model is helping to bring buildings back into use as homes, with further opportunities being explored.

Improvements are continuing across our housing service, our homes and our estates. Building safety has been strengthened, and a dedicated damp and mould team is in place to meet the requirements of Awaab’s Law. Stock condition surveys are also being carried out to better understand our homes and plan future investment.

Day-to-day services on our estates are improving, including new grounds maintenance contractors starting this year, increased patrols to tackle antisocial behaviour and action against tenancy fraud. This reflects a stronger focus on consistent service delivery.

This is a service that has been through change and is continuing to improve, with clear priorities for the next phase.